Declaration of accessibility

The Municipality of Krakow undertakes to ensure the accessibility of the website Kraków Heritage in accordance with the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities.

Website publication date: 29.03.2023 r.

Status in terms of compliance with the Act

The website complies with the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities due to the incompatibilities or exclusions listed below.

Date of the Declaration and method of assessment of digital accessibility

This declaration was made on: 23.03.2023 r.

The declaration has been drawn up on the basis of a self-assessment carried out by the public entity.

Keyboard abbreviations

On www.krakowheritage.com you can use standard browser keyboard shortcuts.

Possible additional shortcuts: none

Feedback and contact information

If you have problems accessing the website, please contact us. The contact person is Bogdan Dąsal, Accessibility Coordinator, bogdan.dasal@um.krakow.pl, tel. +48 12 616 50 07. The same route can be used to submit requests for digitally inaccessible information and to request digital accessibility.

Information about the procedure

Everyone has the right to request digital accessibility of a website, mobile application or some element thereof. It is also possible to request that the information be made accessible by an alternative means of accessibility, for example by reading a digitally inaccessible document, describing the content of a film without an audio description, etc. The request should include the details of the person making the request, an indication of which website or mobile application is being requested and the means of contact. If the person making the request wishes to receive the information by means of an alternative means of access, they should also specify how the information is to be presented in a way that is convenient for them. The public body should comply with the request without delay and no later than 7 days from the date of the request. If it is not possible to meet this deadline, the public body shall inform the requester without delay when it will be possible to comply with the request, but the deadline shall not be longer than 2 months from the date of the request. If digital accessibility is not possible, the public body may propose an alternative means of accessing the information. Where a public body refuses to comply with a request to provide accessibility or an alternative means of accessing the information, the requester may lodge a complaint about the provision of digital accessibility of the website, mobile application or an element of the website or mobile application. After exhausting the procedure indicated above, an application may also be made to the Ombudsman.

Architectural accessibility

For detailed information on the architectural accessibility of the City Hall premises, please visit the Architectural Accessibility page.